Terms and Conditions

1. Introduction

Welcome to [Artist's Name]'s website. By commissioning artwork or using this website, you agree to the following terms and conditions. Please read them carefully.

2. Services

[Artist's Name] offers bespoke artwork and related services. All work is created based on the client's specifications and is subject to these terms and conditions.

3. Deposits and Payments

Deposit Requirement: A non-refundable deposit of [X]% of the total commission price is required before any work begins. This deposit secures your booking and covers initial materials and time investment.
Payment Schedule: The remaining balance must be paid upon completion of the artwork and prior to delivery.
Accepted Payment Methods: Payments can be made via [payment methods, e.g., bank transfer, PayPal, credit card].

4. Client Obligations

Timely Responses: Clients must respond to all communications regarding their commission within [Y] days. Delays in responses may result in delays in completion.
Provision of Information: Clients must provide all necessary information and materials for the commission at the time of booking.

5. Changes and Cancellations

Change Requests: Any changes to the commission must be communicated promptly. Depending on the nature and extent of the changes, additional fees may apply.
Cancellation by Client: If the client decides to cancel the commission, the deposit will not be refunded. If work has already commenced, additional charges based on the work completed may apply.
Cancellation by Artist: [Artist's Name] reserves the right to cancel any commission at any stage. In such cases, the deposit will be refunded unless the cancellation is due to a breach of these terms by the client.

6. Delivery and Turnaround Time

Turnaround Time: Estimated completion times will be provided at the time of booking. These are estimates and may vary depending on the complexity of the work and the artist's workload.
Delivery Method: Completed artworks will be delivered via [delivery methods, e.g., digital download, postal service] as agreed upon with the client.

7. Refunds and Returns

No Refunds on Completed Work: Due to the bespoke nature of the artwork, refunds are not available once the work has been completed and approved by the client.
Quality Assurance: In the event of any defects or issues with the completed artwork, clients must notify [Artist's Name] within [Z] days to discuss possible solutions.

8. Intellectual Property

Ownership: [Artist's Name] retains the copyright of all artwork created unless otherwise agreed in writing.
Usage Rights: Clients are granted a non-exclusive license to use the commissioned artwork for personal purposes. Commercial usage requires a separate agreement.

9. Liability

Limitation of Liability: [Artist's Name] is not liable for any indirect, incidental, or consequential damages arising from the use of the website or commissioned artwork.
Force Majeure: [Artist's Name] is not responsible for delays or failures in delivery due to events beyond reasonable control, such as natural disasters, pandemics, or other unforeseen circumstances.

10. Amendments

[Artist's Name] reserves the right to amend these terms and conditions at any time. Clients will be notified of any significant changes.

11. Governing Law

These terms and conditions are governed by the laws of [Jurisdiction], and any disputes will be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

By commissioning artwork or using this website, you agree to these terms and conditions.

Return and Refund Policy

Returns Policy

Thank you for purchasing artwork from [Artist's Name]. We strive to ensure that you are completely satisfied with your purchase. However, please read our returns policy carefully to understand our practices regarding returns, refunds, and damages.

1. Return Eligibility:

All sales are final. We do not accept returns or exchanges unless the item you purchased is defective.
To be eligible for a return, you must notify us within 7 days of receiving the artwork. Your item must be in the same condition that you received it, and it must be in the original packaging.

2. Damages and Issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
For damages caused during shipping, please retain all packaging materials and damaged goods, as they may be required for filing a claim with the shipping carrier.

3. Reporting a Problem:

If you notice any damage or defect, please contact us at [contact email] with the following information:
- Your name and order number
- A detailed description of the issue
- Photographs of the damaged artwork and packaging

4. Refunds (if applicable):

Once we receive your email and evaluate the situation, we will notify you of the approval or rejection of your refund.
If approved, we will process your refund within [X] days. A credit will automatically be applied to your original method of payment.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exceptions / Non-returnable items:

Custom commissions, personalized items, and digital downloads are non-returnable unless they arrive damaged or defective.
We do not accept returns on items purchased through third-party sellers.

6. Shipping Returns:

If a return is approved, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

7. Limitation of Liability:

[Artist's Name] is not responsible for any indirect, incidental, or consequential damages that may occur from the purchase, handling, or use of the artwork.
Our liability is limited to the amount paid by you for the artwork.

8. Changes to the Returns Policy:

We reserve the right to modify this returns policy at any time. Any changes will be posted on this page. By purchasing from our website, you agree to this returns policy.

If you have any questions regarding our returns policy, please contact us at [contact email].